ART. 1 BOOKING
1.1-Booking can be done by phone, fax, email or online booking system.
1.2-When booking you’ll need to indicate the number of people that will be hosted in the apartment, their name, arrival date and time, departing date. This to avoid unpleasant disruptions.
1.3-To confirm a reservation of 7 nights minimum is required a deposit of 30% of the amount. For less then 7 nights staying is required a credit card with expiration date and/or direct payment depending on the offer of the moment.The management will control the credit card to verify the validity.
1.4-The deposit can be regulated with credit card, bank transfer or postal order (ART. 12).
1.5-The balance of staying need to be regulated at the arrival.
ART. 2 ARRIVAL
2.1-Check-in can be done between 2pm and 8pm of the arriving day.
2.2-When receiving the key, every guests is required to fill the notification form, to surrender a valid ID card and to sign this regulation as acknowledgment.
2.3-In the event of lost keys, guest must communicate it to Management that will provide a substitute key debiting the relative costs.
ART. 3 APARTMENT EQUIPMENT AND CLEANING
3.1-Every apartment is completely furnished and equipped of bedroom and bathroom linen that guests must use with care and not bring out of the apartment.
3.2-Bedroom and bathroom linen change will take place once a week.
3.3-The kitchenette and dishes cleaning is on the guests.
3.4-In the basement is available for guests a coin laundry service with washing machine and dryer.
3.5-The property is equipped with Wi-Fi connection and sat TV.
ART.4 BEHAVIORAL NORMS
4.1-Is forbidden to smoke inside the property.
4.2-Guest can use every common space inside and outside the property following good manners and respecting others.
4.3-Every damage and deterioration caused by guests to the equipment inside the property or in the green areas must be paid by same guest.
4.4.-Must be respected the rule forbidding noisy activities between 1:30pm and 4pm and from 11pm to 8am.
4.5-Overnight stay is allowed only to people indicated when booking.
4.6-Use the balcony to hang out the laundry is forbidden except on the clotheshorse of every apartment.
ART. 5 POOL
5.1-Pool is open and available to guests since June 1. to September 30. of every year. The opening hours are: june 10am-7pm, july and august 10am-8pm, september 10am-7pm.
5.2-Guests can be allowed to the pool after registration and payment of 10 euro extra.
5.3-Children must use the pool only with an adult supervisor.
5.4-Swimming cap is compulsory.
ART. 6 ANIMALS
6.1-Your animals are allowed. The extra charge for cleaning is 15 euro per day or 60 euro for a week.
6.2-Leaving your animals alone in the apartment is forbidden.
6.3-Animals are not allowed in the green areas of the property.
ART. 7 EXTRA SERVICES
7.1-Extra cleaning with linen change: Studio Apartment Euro 40.00, Junior Studio Apartment Euro 60.00, Executive Studio Apartment e Senior Studio Apartment Euro 70.00
7.2-Bedroom linen change Euro 15.00, bathroom linen change Euro 10.00 per person.
7.3-In the basement are available for guests some garages to park the car, cost Euro 15.00 per day o Euro 70.00 per week o Euro 120.00 per month.
ART.8 THEFT AND/OR LOSS
8.1-The management declines every responsibility for loss, theft or damage to clients objects and/or to guests of them happened inside or in the outdoor area of the property.
9.1-Check-Out must be registered before 10am after redelivery of the keys.
9.2-When departing the client must clean up the apartment and especially the kitchenette, dishes, glassware and cutlery.
9.3-When checkin-out, the management can visit the apartment to verify any damage or deterioration. These can be signaled in the next 24 hours together with a refunding request.
ART. 10 CANCELLATION
10.1-For more then 7 nights stay, the cancellation must be communicated at least 30 days before the arriving date and it is subjected to the payment the 10% of the price.
10.2-If cancellation is communicated between the 29° and 15° day before the arriving date, the client must pay the 40% of price.
10.3-If cancellation is communicated after the 15° day before the arriving date, the client must pay the 100% of price.
10.4-For stay of 1 to 6 days the reservation can be cancelled free until 2 days before the arriving date, after this term the client must pay just the price for one night stay.
10.5-If no-show, the client must pay the price for one night stay.
ART. 11 BAIL
11.1-For more then 6 days stay is required a bail of Euro 300,00 that will be refunded after verify any damage to the apartment.
11.2-If there are more expensive damage, will be required to pay the extra amount.
ART. 12 PAYMENT
12.1-Payment for the stay and the deposit can be done trough bank transfer on the bank account of Fondiaria Saffi Srl
Banca Monte dei Paschi di Siena
BIC-SWIFT CODE PASCITM1W99
12.2-Accepted credit cards: Visa, Mastercard, American Express, Maestro and Bancomat
Payment in cash are accepted only for amounts not over Euro 999,00.
12.3-Postal order: Fondiaria Saffi srl Via Urano Sarti, 61 57128- Livorno
12.4-Cheques e Traveller Cheques are not accepted.
ART. 13 WELCOMING
13.1-The welcoming point inside the property is available for guests every day from 8am to 11am and from 4pm to 8pm.
13.2-For any information, request or need is available for guests the phone number: +39 388 1621600.
ART. 14 OTHER
14.1-This regulation is to be considered as part of booking request and is meant as known and accepted by the client when booking.
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